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New EMS1 Column Post by Mike Taigman – Q&A: How can leaders identify and help EMS providers who need support?

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – Visionaries define top 7 current health care challenges

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – Finding the Joy: Beyond job satisfaction in EMS

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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FirstWatch and Richmond Celebrate 15 Years Together

The Richmond Ambulance Authority (RAA), was the first EMS agency in the world to implement the first commercial version of FirstWatch, which at the time focused on biosurveillance. RAA and FirstWatch, now an industry leader in public safety data analytics and improvement, are pleased to announce the 15th anniversary of that first installation. Read the full Press Release from RAA

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Pinnacle Webinar Series: Fighting the Opioid Crisis with EMS Data

Join us October 5 at 1 p.m. ET (10 a.m. PT) for an interactive live discussion about combating the opioid crisis. As an encore to their Pinnacle session, leaders of EMS systems taking proactive approaches to addressing the opioid crisis will share their successes and challenges. The faculty includes Rob Lawrence (Richmond Ambulance Authority, VA), Jamie Pianka (ProEMS, Cambridge, MA), Dave Lewis (St. Charles County, MO) and Jon Kelley (Trinity EMS, MA). Your facilitator will be Todd Stout, President [...]

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New EMS1 Column Post by Mike Taigman – The I have a theory approach to change management in EMS

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – Quality Improvement in Action: Cutting opioid overdose deaths in half

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – EMS QI: Focus on what matters to patients

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – Letting go: Organizational phantom limbs

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – How to deal with angry EMS employees

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – How EMS should benchmark for improvement

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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Fond du Lac Fire Rescue using FirstWatch to Improve Response Times

Fond du Lac Fire Rescue, WI is using FirstWatch to see how quickly personnel and equipment are getting to calls. With goals being set and tracked, they’re expected to be met. Since launching the program, the Fond du Lac Fire Department has been able to meet between 90 and 100% of its goals. Watch the TV News Clip.

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New EMS1 Column Post by Mike Taigman – Improve EMS performance like a champion

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – EMS Chiefs: Listen for theories

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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Webinar Recording: Introduction to AIMHI and The New Role of High Performance / High Value EMS – Part 1

We’re so excited to partner with The Academy of International Mobile Healthcare Integration (AIMHI) to bring you their first webinar introducing their rebranding (formerly the Coalition of Advanced Emergency Medical Systems (CAEMS)), that highlights high performance EMS systems’ focus to highlight the rapidly transforming role of EMS agencies across the United States and Canada. This first of its kind webinar will introduce the participants to AIMHI and its mission, and explain the concepts of High Performance EMS (HPEMS). In [...]

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New EMS1 Column by Mike Taigman: Better EMS Performance

We’re so excited to announce the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. We will draw from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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Webinar Recording: Make the Most of your TriTech CAD Data

TriTech and FirstWatch have worked closely together for more than a decade since their first integration in 2001. With over 60 shared customers across the U.S. & Canada, this webinar is aimed at maximizing the benefits of using both solutions together. In this webinar you will discover how to get the most from your TriTech CAD data and how it can be integrated with other data sources to create powerful, actionable information… in near real-time on any device including your [...]

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Mike Taigman to Join FirstWatch Team: Will Focus on FirstPass Quality Improvement Tool

Download the PDF Encinitas, Calif. – February 1, 2016 – Starting in April, Mike Taigman will become the newest member of the FirstWatch team, President Todd Stout announced today. “Mike is an industry leader and internationally recognized as an educator, facilitator, consultant and author,” said Stout. “The clinical experience, knowledge and passion for quality improvement he will bring to our team is nothing short of extraordinary.” FirstWatch, based in Encinitas, Calif., began monitoring 911 data in Kansas City, Mo., in 1999. Since [...]

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Jack Stout for NPR: Experts Consider Economics To Speed Up Ambulance Response Times

Jack Stout, the legendary father of “High Performance EMS” and father of our FirstWatch founder and President Todd Stout, was interviewed by NPR this week as their Planet Money team explores how ambulances use principles of economics to get to patients fast. What a great interview – we hope you enjoy it as much as we did! Full the full transcript, visit the NPR website here.

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