FirstWatch News

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Pinnacle Webinar Series: Fighting the Opioid Crisis with EMS Data

Join us October 5 at 1 p.m. ET (10 a.m. PT) for an interactive live discussion about combating the opioid crisis. As an encore to their Pinnacle session, leaders of EMS systems taking proactive approaches to addressing the opioid crisis will share their successes and challenges. The faculty includes Rob Lawrence (Richmond Ambulance Authority, VA), Jamie Pianka (ProEMS, Cambridge, MA), Dave Lewis (St. Charles County, MO) and Jon Kelley (Trinity EMS, MA). Your facilitator will be Todd Stout, President [...]

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New EMS1 Column Post by Mike Taigman – The I have a theory approach to change management in EMS

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – Quality Improvement in Action: Cutting opioid overdose deaths in half

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – EMS QI: Focus on what matters to patients

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – Letting go: Organizational phantom limbs

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – How to deal with angry EMS employees

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – How EMS should benchmark for improvement

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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Fond du Lac Fire Rescue using FirstWatch to Improve Response Times

Fond du Lac Fire Rescue, WI is using FirstWatch to see how quickly personnel and equipment are getting to calls. With goals being set and tracked, they’re expected to be met. Since launching the program, the Fond du Lac Fire Department has been able to meet between 90 and 100% of its goals. Watch the TV News Clip.

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New EMS1 Column Post by Mike Taigman – Improve EMS performance like a champion

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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New EMS1 Column Post by Mike Taigman – EMS Chiefs: Listen for theories

Read the latest post in the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. This column draws from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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Webinar Recording: Introduction to AIMHI and The New Role of High Performance / High Value EMS – Part 1

We’re so excited to partner with The Academy of International Mobile Healthcare Integration (AIMHI) to bring you their first webinar introducing their rebranding (formerly the Coalition of Advanced Emergency Medical Systems (CAEMS)), that highlights high performance EMS systems’ focus to highlight the rapidly transforming role of EMS agencies across the United States and Canada. This first of its kind webinar will introduce the participants to AIMHI and its mission, and explain the concepts of High Performance EMS (HPEMS). In [...]

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New EMS1 Column by Mike Taigman: Better EMS Performance

We’re so excited to announce the new Paramedic Chief column via EMS1, “Better EMS Performance” led by our own Improvement Guide, Mike Taigman. In this new column, Mike and our FirstWatch team along with our customers and colleagues will share actionable strategies, concepts and ideas to make real improvements. We will draw from Learning Organizations, Systems Thinking, Six Sigma, Lean Thinking, the Institute for Healthcare Improvement and others you will not need to have a black belt to put these [...]

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Webinar Recording: Make the Most of your TriTech CAD Data

TriTech and FirstWatch have worked closely together for more than a decade since their first integration in 2001. With over 60 shared customers across the U.S. & Canada, this webinar is aimed at maximizing the benefits of using both solutions together. In this webinar you will discover how to get the most from your TriTech CAD data and how it can be integrated with other data sources to create powerful, actionable information… in near real-time on any device including your [...]

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Mike Taigman to Join FirstWatch Team: Will Focus on FirstPass Quality Improvement Tool

Download the PDF Encinitas, Calif. – February 1, 2016 – Starting in April, Mike Taigman will become the newest member of the FirstWatch team, President Todd Stout announced today. “Mike is an industry leader and internationally recognized as an educator, facilitator, consultant and author,” said Stout. “The clinical experience, knowledge and passion for quality improvement he will bring to our team is nothing short of extraordinary.” FirstWatch, based in Encinitas, Calif., began monitoring 911 data in Kansas City, Mo., in 1999. Since [...]

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Jack Stout for NPR: Experts Consider Economics To Speed Up Ambulance Response Times

Jack Stout, the legendary father of “High Performance EMS” and father of our FirstWatch founder and President Todd Stout, was interviewed by NPR this week as their Planet Money team explores how ambulances use principles of economics to get to patients fast. What a great interview – we hope you enjoy it as much as we did! Full the full transcript, visit the NPR website here.

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IHI-HarvardX Upcoming Series – Practical Improvement Science in Health Care: A Roadmap for Getting Results

Over the last 25 years healthcare quality improvement has undergone a radical transformation, led by the Institute for Healthcare Improvement (IHI). EMS has been scrambling to catch up. We…you, have an unprecedented opportunity to catch up and learn state of the art healthcare quality improvement skills from world-class leaders/educators – for FREE! The Massive Open Online Course (MOOC) starts on January 20th, 2016 and lasts for six weeks. The course will consist of short engaging videos, additional resources, and full [...]

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FirstWatch Helps North Shore Fire/Rescue, WI with Real-time Fire Intelligence Dashboards, Visualizations and Reports

Download the PDF Encinitas, Calif. – December 16, 2015 – In the wake of the fire department dashboard system VineLight shutting off their subscriber site to customers with few hours’ notice, North Shore Fire/Rescue, WI needed a system to help keep their finger on the pulse of their data – and FirstWatch was there to help. North Shore Fire Chief Robert Whitaker said, “We use our data for situational awareness, performance measures, NFPA measures, monitoring compliance and so much more. I [...]

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Medic2Medic Podcast Features Todd Stout

FirstWatch President Todd Stout was recently interviewed by long-time industry friend Steven Cohen, the current EMS Chief at Cary Area EMS. In addition to working as an EMS Chief, Steven runs his own podcast, Medic2Medic. It was honor for Todd to be featured on the podcast as an individual who made an impact on Steven’s career, and to share with you folks some of those who made an impact on Todd’s career. Listen to the interview below! Listen to the Podcast.

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Webinar Recording: Northwest Fire District Uses FirstWatch to Improve Performance

Our team had the pleasure of having a visit with Jim Long, Communications Coordinator at Northwest Fire District, AZ while he was in San Diego this week for the ESRI user conference. In this webinar Jim shares how their team uses our FirstWatch tools to improve their agency’s performance and operations. He covers everything from how they purchased FirstWatch via Grant money, how they used our tools to get re-accredited, and the ways in which they are using FirstWatch [...]

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