FirstWatch News

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Webinar – Make the Most of Your TriTech CAD Data with FirstWatch

TriTech and FirstWatch have been business partners for more than a decade since their first interface integration in 2001. With over 50 shared customers across the U.S. & Canada, we brought together common customers to share with you how to get the most from your TriTech CAD data and how it can be integrated with FirstWatch to create powerful, actionable information… in near real-time at your fingertips. Hear best practices from three FirstWatch/TriTech users on how to best optimize the [...]

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Debbie Gilligan to Chair Technology Developers Group for NASEMSO National EMS Performance Measures Project

We’re so very proud to have our Product Strategist, Debbie Gilligan, as the chair of the Technology Developers Group for the National Association of State EMS Officials new national EMS performance measures project. Debbie will be helping to ensure that the benchmarks established can actually be measured using the electronic patient records systems currently available. Read the Article

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FirstWatch Mobile App 2014 EMS World Innovation Award Winner

Did you know that the FirstWatch mobile App for iOS and Android was chosen as one of EMS World’s top twenty Innovations of 2014? Out of a very competitive field of over 90 entries this year, our App was chosen to be recognized! Our mobile app is the first of its kind that allows EMS teams to monitor, analyze and display user-defined criteria from CAD, ePCR, ProQA, RMS or even Hospital ED data systems.

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International Webinar Discussion on Ebola

The Paramedic Chiefs of Canada continued their weekly international webinar discussion open to any public safety agency led by representatives from our FirstWatch team. These webinars are presented in association with the International Association of EMS Chiefs (IAEMSC), the National EMS Management Association (NEMSMA), and the International Academies of Emergency Dispatch (IAED). The second webinar held on Thursday October 16th included special guests Dr. Jeff Clawson and Dr. Conrad Fivaz of IAED, who explained the newly updated ProQA Emerging Infectious [...]

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International Webinar Discussion on Ebola

With growing attention on the Ebola virus, the Paramedic Chiefs of Canada have began a weekly international webinar discussion open to interested participants led by representatives from our FirstWatch team. These webinars are presented in association with the International Association of EMS Chiefs (IAEMSC), the National EMS Management Association (NEMSMA), and the International Academies of Emergency Dispatch (IAED). This weeks webinar features special guest Chief Normal Seals, EMS Chief at the Dallas Fire Department who spoke to his agency’s experience [...]

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Richmond (Virginia) Ambulance Authority and FirstWatch Celebrate 12 Years Together

Download the PDF The industry leader in public safety data, FirstWatch® is pleased to announce the 12th anniversary of the company’s founding by Todd Stout, winner of the 2014 Pinnacle EMS Leadership Award and nationally recognized expert in public safety data. Celebrating this milestone with FirstWatch is the Richmond Ambulance Authority (RAA). Twelve years ago this month RAA became the first EMS agency in the world to implement the commercial version of the FirstWatch biosurevillance system. Coming on the heels [...]

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Mountain-Valley EMS Agency Deploys FirstWatch

Mountain-Valley EMS Agency Deploys Real-Time Situational Awareness Monitoring System Download the PDF Mountain-Valley Emergency Medical Services Agency (MVEMSA) is working towards deploying FirstWatch to monitor real-time dispatch data for the five county areas they serve: Alpine, Amador, Calaveras, Mariposa and Stanislaus. MVEMSA Executive Director Richard Murdock says, “The ability to see a complete picture of our system in real-time was the driving force in deploying our FirstWatch system. We are excited to use the FirstWatch system for compliance monitoring, early detection of [...]

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MD-SIG Members Nominated to Participate on NAEMSP Board

We are pleased to announce that two of our Medical Director Special Interest Group members have recently been nominated to participate on the National Association of Emergency Medical Services Physicans’s Board of Directors for the 2015 – 2017 term. Please join us in congratulating, Dr. Alex Garza, former FirstWatch Medical Director and Dr. David Slattery, Las Vegas Fire Rescue Medical Director! You can find details on the full list of nominees and voting information in the September Issue of [...]

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SNOPAC 911 Communications Center on Watch

SNOPAC 911 Communications Center on Watch; Deploys Real-Time Situational Awareness Monitoring System Download PDF To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013). SNOPAC serves thirty-seven police and fire agencies in Snohomish County, just north of Seattle, WA. “As one of the largest 9-1-1 Centers in [...]

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Debbie Gilligan Moves into New Product Strategist Role

As our new resident product strategist, Debbie Gilligan’s responsibilities include building long-term one-on-one relationships, identifying customer pain points, and serving as the product development “compass” for FirstWatch when it comes to effectively communicating the changing needs of our customers. For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drive her success. “It is my job to make sure we join forces with our customers to identify areas of [...]

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FirstWatch to Monitor Crowds at Mardi Gras and Super Bowl

With huge crowds expected to descend on New Orleans for Mardi Gras and Super Bowl XLVII this winter, public safety and public health officials are deploying FirstWatch to make sure they have up-to-the minute information on potential safety threats. Read the release.

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Minneapolis Rolls Out FirstWatch at APCO 

To ensure that police and emergency medical services in Minneapolis and Hennepin County arrive on scene as quickly as possible, the Minneapolis Emergency Communication Center and the Hennepin EMS Emergency Communication Center have deployed a new system that monitors every 911 call in real-time. Read the release.

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FirstWatch Receives DHS SAFETY Act “Designation”

FirstWatch is now listed as “Designated” Homeland Security Technology on the DHS Safety Act website. FirstWatch was granted “Designation” status pursuant to the Support Anti-terrorism by Fostering Effective Technologies Act of 2002 (“SAFETY Act”) and Regulations to Support Anti-terrorism by Fostering Effective Technologies.

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Helpful Tip: Improve Response and Operations by Monitoring Your System in Near Real-Time

Emergency response in Pima County, Ariz., has improved significantly since the Northwest Fire Rescue District deployed FirstWatch, which allows for close monitoring of each step in 911 call processing and fire/emergency medical services response. Find out how  For more information about Northwest Fire Rescue District’s success using FirstWatch read the release.

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