Press Releases

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FirstWatch and Richmond Celebrate 15 Years Together

The Richmond Ambulance Authority (RAA), was the first EMS agency in the world to implement the first commercial version of FirstWatch, which at the time focused on biosurveillance. RAA and FirstWatch, now an industry leader in public safety data analytics and improvement, are pleased to announce the 15th anniversary of that first installation. Read the full Press Release from RAA

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Mike Taigman to Join FirstWatch Team: Will Focus on FirstPass Quality Improvement Tool

Download the PDF Encinitas, Calif. – February 1, 2016 – Starting in April, Mike Taigman will become the newest member of the FirstWatch team, President Todd Stout announced today. “Mike is an industry leader and internationally recognized as an educator, facilitator, consultant and author,” said Stout. “The clinical experience, knowledge and passion for quality improvement he will bring to our team is nothing short of extraordinary.” FirstWatch, based in Encinitas, Calif., began monitoring 911 data in Kansas City, Mo., in 1999. Since [...]

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FirstWatch Helps North Shore Fire/Rescue, WI with Real-time Fire Intelligence Dashboards, Visualizations and Reports

Download the PDF Encinitas, Calif. – December 16, 2015 – In the wake of the fire department dashboard system VineLight shutting off their subscriber site to customers with few hours’ notice, North Shore Fire/Rescue, WI needed a system to help keep their finger on the pulse of their data – and FirstWatch was there to help. North Shore Fire Chief Robert Whitaker said, “We use our data for situational awareness, performance measures, NFPA measures, monitoring compliance and so much more. I [...]

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Richmond (Virginia) Ambulance Authority and FirstWatch Celebrate 12 Years Together

Download the PDF The industry leader in public safety data, FirstWatch® is pleased to announce the 12th anniversary of the company’s founding by Todd Stout, winner of the 2014 Pinnacle EMS Leadership Award and nationally recognized expert in public safety data. Celebrating this milestone with FirstWatch is the Richmond Ambulance Authority (RAA). Twelve years ago this month RAA became the first EMS agency in the world to implement the commercial version of the FirstWatch biosurevillance system. Coming on the heels [...]

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Mountain-Valley EMS Agency Deploys FirstWatch

Mountain-Valley EMS Agency Deploys Real-Time Situational Awareness Monitoring System Download the PDF Mountain-Valley Emergency Medical Services Agency (MVEMSA) is working towards deploying FirstWatch to monitor real-time dispatch data for the five county areas they serve: Alpine, Amador, Calaveras, Mariposa and Stanislaus. MVEMSA Executive Director Richard Murdock says, “The ability to see a complete picture of our system in real-time was the driving force in deploying our FirstWatch system. We are excited to use the FirstWatch system for compliance monitoring, early detection of [...]

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SNOPAC 911 Communications Center on Watch

SNOPAC 911 Communications Center on Watch; Deploys Real-Time Situational Awareness Monitoring System Download PDF To ensure that police, fire and emergency medical services in Snohomish County have their fingers on the pulse of the community, the SNOPAC 9-1-1 has deployed FirstWatch to monitor in real-time the roughly 1,500 calls they dispatch each day (more than 600,000 calls in 2013). SNOPAC serves thirty-seven police and fire agencies in Snohomish County, just north of Seattle, WA. “As one of the largest 9-1-1 Centers in [...]

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Minneapolis Rolls Out FirstWatch at APCO 

To ensure that police and emergency medical services in Minneapolis and Hennepin County arrive on scene as quickly as possible, the Minneapolis Emergency Communication Center and the Hennepin EMS Emergency Communication Center have deployed a new system that monitors every 911 call in real-time. Read the release.

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Helpful Tip: Improve Response and Operations by Monitoring Your System in Near Real-Time

Emergency response in Pima County, Ariz., has improved significantly since the Northwest Fire Rescue District deployed FirstWatch, which allows for close monitoring of each step in 911 call processing and fire/emergency medical services response. Find out how  For more information about Northwest Fire Rescue District’s success using FirstWatch read the release.

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