In the Media

Call 760.943.9123 or

Total Quality Management: How Richmond Uses Technology to Enhance the QA/QI Process

The Richmond Ambulance Authority is featured in the July issue of JEMS magazine for their innovative approach to quality, continually measuring, analyzing and improving outcomes and processes across the entire organization. Richmond Ambulance Authority uses FirstPass® technology to enhance and automate its Total Quality Management system. FirstPass automatically puts each patient care record through a series of tests, comparing documentation and patient care to agency protocols—allowing them to provide near real-time feedback to crews. Read the Article.

Read more...

Drowning in Data, Thirsting for Knowledge

The benefits of real-time & near-real-time feedback As featured in the JEMS Data Supplement, FirstWatch Founder & President Todd Stout and John Tobin, alarm room captain for the Mesa Fire Department and lead educator with the University of Arizona’s EPIC project, discuss how taking advantage of real-time feedback from today’s modern monitor/defibrillators can improve provider and overall system performance. Read the Article.

Read more...

ISDS Webinar – EMS & Ebola

The 2014 Ebola epidemic is the largest in history, affecting multiple countries in West Africa and beyond. EMS providers have to be prepared to treat or transport suspected or known Ebola patients. Join FirstWatch President and long-time advocate for the value of EMS data for public health surveillance, Todd Stout and former Chief Medical Officer for the US Department of Homeland Security, Alex Garza, MD, MPH as they discuss how EMS services in the USA and Canada responded to [...]

Read more...

FirstWatch Mobile App Featured by JEMS

The Journal of Emergency Medicine Services (JEMS) recently featured our Mobile App for iOS and Android devices. With 24-7-365 access to your data, these Apps allows you to monitor in near real-time your public safety and public health performance, operational and clinical compliance data, all at your finger-tips.

Read more...

FirstWatch Mobile App 2014 EMS World Innovation Award Winner

Did you know that the FirstWatch mobile App for iOS and Android was chosen as one of EMS World’s top twenty Innovations of 2014? Out of a very competitive field of over 90 entries this year, our App was chosen to be recognized! Our mobile app is the first of its kind that allows EMS teams to monitor, analyze and display user-defined criteria from CAD, ePCR, ProQA, RMS or even Hospital ED data systems.

Read more...

FirstWatch Solutions Provide Actionable Information for Oceanside Police

Law enforcement agencies are faced with the significant challenge of making sense of mountains of crime data. FirstWatch, headquartered in Encinitas, Calif., helps the Oceanside Police Department by turning this raw data into valuable, actionable information available to their law enforcement teams and other authorized stakeholder groups in real time. Read article

Read more...

Helping Data Work for You

“FirstWatch significantly expedites the process. Departments using FirstWatch can look at and act on data, essentially in real time, and can map trends and set up alerts based on crime category or location.”  Read the article in Police Chief Magazine 

Read more...

What is Data Good For?

Download PDF (EMS World, August Issue, 2013) Alexander Garza, MD, MPH, former FirstWatch medical director and homeland security advisor and Nick Nudell, systems integration manager, discuss the necessity of collecting and evaluating data in real time to improve the quality of patient care. They provide examples of how different agencies around the country are putting their data to use.

Read more...

How Technology Keeps New Orleans Alert In Real Time

Download PDF (JEMS, May MCI Issue, 2013) To monitor health-related threats, New Orleans turned to the FirstWatch Realtime Situational Awareness System, which is used by systems throughout the world. The sophisticated system tracks information entered into computer-aided dispatch (CAD) systems in real-time, and immediately sends an alert via email or text message to designated public health and safety officials if it detects certain symptoms or trends of concern.  

Read more...

High Anxiety: National Security Events Take Collaboration, Planning

The Democratic and Republican National Conventions are two of the United States’ most important and highest stakes gatherings. As thousands of elected officials, delegates, and media representatives descended on the respective host cities, public health and safety officials from the local, state, and federal levels worked with FirstWatch to prepare for threats—manmade or natural—that could disrupt the events.

Read more...

Public Safety teams in New Orleans use FirstWatch system for Super Bowl

Public Safety, Homeland Security and Public Health teams in New Orleans use FirstWatch every day for real-time situational awareness & data surveillance. FirstWatch is especially helpful during high-profile special events like the 2013 Super Bowl, Mardi Gras, Sugar Bowl or NCAA Final Four. FirstWatch analyzes 9-1-1 emergency call data (in real-time) to provide Public Safety & other authorized stakeholder groups with secure web based data views, tools & automated alerts related to trends, patterns or geographic clusters of potentially [...]

Read more...

KSTP Channel 5 “Data Watchdog”

Local Minneapolis station KSTP Channel 5 featured FirstWatch in the news segment “Data Watchdog” Now Tracking Minneapolis 911 Calls City of Minneapolis Emergency Communications Center (MECC) & Hennepin EMS interview on ABC (KSTP) about deploying and using FirstWatch real-time Dashboards and data analytics and automated alerting for the 911 Communications Center, as well as EMS, Police and Fire teams.

Read more...

More 911 Centers Are Using Real-Time Data to Improve Performance

(The Journal of Emergency Dispatch, 2012) By Jenifer Goodwin Last year Thomas McEntee, general manager for American Medical Response (AMR) in Riverside, Calif., was looking for ways to improve response times in his service area, which encompasses some 5,500 square miles and just under 2 million people. “When we started to drill down and look at each individual time interval and where there were opportunities for us to save a few seconds here or there, one area we decided to focus on [...]

Read more...

Las Vegas Dispatchers Help Improve SCA Survival Rates

Download PDF (Best Practices in Emergency Services, June 2012)David Slattery, M.D., the Las Vegas Fire & Rescue deputy chief and EMS medical director, has a mission to improve sudden cardiac arrest survival in his city with the assistance of FirstWatch.

Read more...