Not Your Father’s SSMJenny Abercrombie
During this session, Todd Stout, the President of FirstWatch will show you the basics of SSM through the lens of today’s technology. Helping you provide the best possible care and service to your customers while taking good care of your teammates and your organization. Participants will receive a free copy of a sophisticated Excel template to help analyze your own system. Mike Taigman, FirstWatch’s Improvement Guide will facilitate the session.