FirstWatch at Pinnacle 2020

Call 760.943.9123 or

Find FirstWatch at Pinnacle

Monday July 27th

Dive into the Shark Tank: Turning Your Organization into an Innovation Incubator
1:00 pm – 4:45 pm
Presenters: Roxanne Shanks, MBA | Tom Judge | Mike Taigman, MA
Panel: Matt Streger, JD | Ed Racht, MD | Rob Lawrence

Effective innovation starts and ends with people and requires the use of data to measure effectiveness and progress. Across both people and data, leaders must recognize patterns of behavior, mindsets, and output to continually refine the approach. Innovation is an iterative process that never ends. It requires both vision and perseverance to move into new operational and leadership modes.

In this highly interactive seminar you will hear from leading experts in innovation in public safety and healthcare, share your stories of success and struggles with innovation and leave with specific strategies to help your organization move forward. You will also collaborate with other participants to develop an innovation project. The session will culminate with a special “EMS Innovation Shark Tank” during which groups will present their innovation ideas to a panel of EMS sharks and try to convince them their ideas are worth the investment of time and resources it takes to take your organizations to the next level.

You will learn:

  • How to encourage innovation in a stagnant organization
  • How to develop and sustain a culture of innovation
  • Concepts and take-home strategies that can be implemented immediately
  • Tools and tricks to help you “sell” innovative ideas to your teams

Faculty for this seminar include Roxanne Shanks, MBA, a partner with Fitch & Associates and CEO of LifeFlight Eagle Air Medical Program in Kansas City, Missouri; Tom Judge, executive director and co-founder of LifeFlight of Maine; and Mike Taigman, MA, an expert in healthcare improvement strategies and the improvement guide for Firstwatch. They will be joined by a panel of EMS “Sharks,” including Matt Streger, JD, a partner at Keavney & Streger, an EMS law firm, who has also held executive roles in several EMS agencies; Ed Racht, MD, chief medical officer, Global Medical Response; and Rob Lawrence, former chief operating officer of Paramedics Plus in Alameda County, California, and the Richmond Ambulance Authority.

It Starts with You: Modeling Healthy Behavior with Science-Based Strategies for Improving Wellness
7:00 pm – 8:00 pm
Presenter: Mike Taigman, MA

People are living longer—but not necessarily healthier. Heart disease, diabetes, and other chronic illnesses are cutting EMS clinicians’ careers short, increasing healthcare costs and often preventing them from living the joyful, healthy lives we hope for. But these diseases can be prevented—and in many cases reversed. It’s up to leaders in the profession to find ways to keep their people healthy, and that includes themselves. In this interactive session, veteran EMS leader Mike Taigman shares what he’s learned about the science of wellness cutting-edge, evidence-based strategies that you can implement immediately. He’ll also discuss why embracing wellness is critical for EMS leaders so they can serve as a role model for their teams, not let health issues distract from the difficult decisions they make each day, and enjoy a happy and healthy retirement on their own terms.

8:15 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Tuesday July 28th

1 pm – 4 pm: FirstWatch EMS User Meeting

Join us for an afternoon of exploration into the cool new things we’ve developed and networking with FirstWatch users from all over the U.S. and Canada. With close to 50,000 triggers covering everything from finding a new fentanyl-heavy batch of heroin, monitoring wheels moving chute time, to tracking EMS “loyalty customers,” it’s hard to keep up with everything. This meeting is geared toward FirstWatch customers, but is open to all interested participants.

6:30 pm – 8:30 pm: Visit the FirstWatch Booth # for the Opening Reception

8:30 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Wednesday July 29th

10 am – 3 pm: Visit the FirstWatch Booth #

5 pm – 6 pm: Visit the FirstWatch Booth # for the evening networking reception

6:15 pm – 7:15 pm: Learn about ResilientFirst™, our new product offering, in the FirstWatch Hospitality Suite #TBD
*Dinner provided, please RSVP to John Rodenhausen at jrodenhausen@firstwatch.net or call/text 760.390.7232

Join us for a hands-on experience with our new ResilientFirst product.  You’ll complete your own confidential assessment and be introduced to the Micro-Task system for developing resilience.  Discuss ways to help your team become happier, mentally healthier, and better able to manage stress.

7:30 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Thursday July 30th

7:45 am – 1:30 pm: Visit the FirstWatch Booth #

Pandemic or Paranoia? Lessons learned from Coronavirus, Flu, and Ebola
10:45 am – 11:45 am
Presenters: Jon Krohmer, MD | Ray Barishansky, MPH | FirstWatch customer, Scott Dorsey, MS | Todd Stout

Treating the Patient Not the Clock: How One System Transformed
10:45 am – 11:45 am
Presenter: FirstWatch customer Kevin Smith, Chief of Niagara EMS in Ontario

You know response times should no longer be the core measure an entire EMS system is designed around. Now, how do you take the next step and actually change your system? Kevin Smith, chief of Niagara EMS in Ontario, knows the answer. As call volume increased significantly, Niagara EMS was challenged to provide response time reliability without a large infusion of resources. They reviewed call data, studied the evidence and identified alternate care pathways for people not needing immediate response; then they used that information to develop a Clinical Response Plan. The plan allows Niagara EMS to deliver more tailored care to 911 callers, while also relieving financial pressure. Hear Chief Smith tell the story of how this system of more than 400 clinicians responding to nearly 100,000 calls each year transformed to one based on outcomes, not minutes and seconds.

4:15 pm – 5:15 pm: FirstPass/Clinical Forum in the FirstWatch Hospitality Suite #TBD
*To sign up, please email John Rodenhausen at jrodenhausen@firstwatch.net or call/text 760.390.7232

Meet with our FirstPass clinical experts and brainstorm ways to produce measurable results from your QI efforts.  We will discuss cutting edge healthcare quality improvement ideas and novel ways to use FirstPass.

5:45 pm – 6:45 pm: Demand Analysis/Resource Planner Group Meeting in the FirstWatch Hospitality Suite #TBD
*Dinner provided, please RSVP to John Rodenhausen at jrodenhausen@firstwatch.net or call/text 760.390.7232

A hands on demonstration of Resource Planner and it’s role in optimizing your schedule.  Learn how it pairs with temporal and geographic demand analysis to build a schedule that works for your employees and your system.

7:30 pm – 11 pm: FirstWatch Hospitality Suite Open Hours – We invite you to please stop by our FirstWatch Hospitality Suite #TBD for a beverage, snack, and conversation with our FirstWatch team members in an informal, casual setting.


Friday July 31st

Turning Learning into Action: Key Take-Aways from this Year’s Pinnacle
10:30 am – 11:30 am
Presenters: Roxanne Shanks, MBA | Mike Taigman, MA

After a fun, mind-expanding and energizing four days at Pinnacle, it can be challenging to sort through and make sense of all the new information and ideas you’ve absorbed. What long-held beliefs were up-ended? Which best practices do you want to implement right away?
Join nationally recognized author, speaker and consultant Mike Taigman, MA, and Fitch & Associates partner Roxanne Shanks, MBA, as they lead a robust conversation to help you answer these questions and design a strategy for implementing your favorite idea. To contribute to the real-time agenda for the session, visit www.firstwatch.net/pinnacle-wrap. We can’t wait to see you there and send you home ready to make a difference for your people, your organization and your community.

JW Marriott Desert Ridge Resort
Phoenix, Arizona


We’re so excited to be here with you at Pinnacle! Are you looking to connect with a specific member of our team while you are here?

Todd Stout, Founder & President
858-395-1728 | tstout@firstwatch.net


Marc Baker, Vice President & Partner
619-977-4785 | mbaker@firstwatch.net


Randy Skomsvold, Vice President & CFO
951-312-6800 | rskomsvold@firstwatch.net


Mike Taigman, Improvement Guide
510-593-5730 | mtaigman@firstwatch.net


John Selters, Director of Integration
619-838-5852 | jselters@firstwatch.net


Terry Fitch, Sales Manager
858-444-0622 | tfitch@firstwatch.net


Phil Davis, Regional Manager
727-432-2312 | pdavis@firstwatch.net


Carlynn Crampton, Regional Manager
385-243-4697 | ccrampton@firstwatch.net


Dave Amaya, Regional Manager
913-244-9445 | damaya@firstwatch.net


Ryan Maloney, Manager, Solutions Specialist – Clinical
505-250-6232 | rmaloney@firstwatch.net


Darlene Davis, Customer Care Consultant
760-658-9869 | ddavis@firstwatch.net


John Rodenhausen, Account Executive
760-390-7232 | jrodenhausen@firstwatch.net


Kevin Hammond, Manager
760-845-1137 | khammond@firstwatch.net


Want to schedule a one-on-one meeting with a member of our team in our Hospitality Suite? Please email John Rodenhausen at jrodenhausen@firstwatch.net or call/text 760.390.7232 to get a time scheduled.

Our FirstWatch Suite # is located in image below:

Desert-Ridge-Resort-Map-2020