Privacy Policy

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FIRSTWATCH SOLUTIONS, INC PRIVACY POLICY

This privacy notice discloses the privacy practices for FirstWatch Solutions, Inc.

Portions of this privacy policy related to data collected from customers are covered by agreements with those specific customers, and may differ from these policies.

We are committed to the responsible handling and protection of personal information. This Privacy Policy is intended to provide you with necessary information regarding the procedures we follow with respect to the collection and transmission of your personal information. This Policy is applicable to all our websites, applications, products, and services.

This policy will notify you of the following:

  1. What personally identifiable information is collected from you, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. How you can correct any inaccuracies in the information.

FirstWatch Solutions, Inc.  All references to “we”, “us”, this “website” or this “site” shall be construed to mean FirstWatch Solutions.

THE TYPES OF INFORMATION WE COLLECT
We collect information about you when you provide it to us by using our services, our websites, and when other sources provide your information to us. We do not ask for any information that is not applicable to standard business operations. We do not share, sell, rent, or provide access to your Personal Information to others. There are several types of information we may collect:

“Personal Information” includes any information regarding a natural person that may be used directly to identify the person. Personal Information that we collect may vary with each separate purpose for which you provide it, and it may include: name, organization, physical address, an email address, phone number, billing address, education history, purchase history and other demographic data.

Account set-up and profile information: We may collect information about you when you register for any account, modify the account, or contact support for assistance in connection to the account.

Employment information: We obtain and process personal data about our employees when carrying out and supporting human resource functions and activities. Personal information may be collected when you provide us a resume or application for employment. Employee photos may be posted on our company website.

Website use: We obtain information about how you use our website and where you have accessed it from.

Electronic Communication: We collect and store email communications. Should you correspond with us electronically, any information you provide in that email will be stored.

Security Cameras: We have security cameras throughout our building. The recorded images are used for security purposes only and kept on a temporary basis.

Written and Electronic Consent: We store certain consents which you have granted us in relation to the processing of your personal information.

Browser Cookies and Other Tracking Technologies: We use cookies and similar technologies to identify browser, device, and IP address information. We use these technologies to collect and store information when viewers interact with our services offered. This allows us to analyze the traffic to our website.

Information about Children: We do not purposefully collect or use personal information about children (under the age of 16). Children are not eligible to use our websites unsupervised, and we ask that children do not submit any personal information to us. Should a child under the age of 16 use our website, they are required to be under direct supervision of a parent or guardian.

Usage Data. We reserve the right to collect anonymous information based on your usage of this site which is information collected automatically from this site (or third party services employed in this site ), which can include: the IP addresses or domain names of the computers utilized by the users who use this site, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the site) and the details about the path followed within the site with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s IT environment (“Usage Data”). Usage Data is essentially anonymous when collected but could be used indirectly to identify a person.

HOW AND WHEN WE COLLECT INFORMATION
Personal Information. We collect Personal Information at the time you provide it to us. We collect Personal Information through sign-up forms and as part of your registration for information, an account, product, or service from this website.  Additionally, we may receive data from our customers obtained in conjunction with the services they have provided to you. Personal Information that we collect may vary with each sign-up or registration, or use.

HOW WE USE YOUR INFORMATION
We use your Personal Information for the performance of the services or transaction for which it was given, our private, internal reporting for this site, and security assessments for this site.
We may use your Personal Information to send you emails and/or pre-recorded phone messages.
We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends about the use of this site, and otherwise administer and improve this site for your use. Specific uses are described below.

INFORMATION SHARING AND DISCLOSURE
General Disclosure Policy. Our general policy is that we will not share, sell, rent, or provide access to your Personal Information to others. The only exceptions to this general policy: (i) are described in the subsections below, and (ii) if you explicitly approve through our site. We reserve the right to disclose Usage Data without restriction.

Personal information is shared among Company divisions, subsidiaries, affiliates, agents (i.e. IT and other professional and nonprofessional services, benefit plan sponsors and administrators, etc.), applicable government organizations and agencies, and third parties as permitted or required by law, regulation or court order.

We contract with third-party providers and our websites contain links to other sites where personal information may be collected. Therefore, any information you submit, including personal information, may be placed and stored on a computer maintained by a third party. Although, we cannot be held liable for a third-parties use and protection of your information, these third-party providers have agreed to implement technology, security features and strict policy guidelines to safeguard the privacy of your personal information.

Any personal information transferred between the United States and the European Union are to be done only upon consent, and according to stipulated Data Sharing Agreements between the parties in accordance to General Data Protection Regulation (GDPR).

Service Providers. We reserve the right to provide access to your Personal Information and Usage Data to our trusted service providers that assist us with the operation and maintenance of this site. For example, we may contract with third parties to process payments, host our servers, provide security, and provide production, fulfillment, optimization, analytics, and reporting services. Our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.

Successors. If we sell or otherwise transfer part or all of our business or assets to another organization, such as in the course of an acquisition, merger, bankruptcy or liquidation, we may transfer your Personal Information and Usage Data. In such an event, we will require the buyer or transferee to agree to our commitments provided in this Privacy Policy.

Legal Process, Enforcement and Security Notice. We reserve the right to disclose your Personal Information and Usage Data if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary (i) to satisfy any applicable law, regulation, legal process or enforceable governmental request (such as for example, to comply with a subpoena or court order), (ii) to detect, prevent, and address fraud or other illegal activity, and (iii) to investigate, respond to, or enforce violations of our rights or the security of this site.

Marketing Affiliates, Partners and Resellers. We reserve the right to disclose your Personal Information to any of our (i) marketing affiliates that referred you to our site for purposes of sales by us, and (ii) resellers that may re-sell our products or services to you. We may also disclose your Personal Information to any marketing partners that may participate in the offer or related fulfillment. Understand that you originated with these marketing affiliates and resellers, and that the information you may provide to them is subject to their privacy policies also.

When We Act as a Joint Venture Partner or Reseller for Others. We may act as a joint venture partner or reseller for certain of our marketing partners for purposes of selling their products or services to you, and we reserve the right to right to disclose your Personal Information to them for purposes of compensation, transaction processing, fulfillment, and support. These marketing partners may also email you regarding other products or services.

ANALYTICS
We reserve the right to participate with third party analytics partners to monitor and analyze Web traffic and can be used to keep track of user behavior on this site.
Google Analytics (Google) – Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services.

Information collected: cookie and Usage Data. Visit Privacy Policy at https://www.google.com/intl/en/policies/?fg=1 You may optout of the Google Analytics service with the Google’s Browser Add-on that’s available at https://tools.google.com/dlpage/gaoptout/

SOCIAL MEDIA INTERACTIONS
We invite you to socialize and share your participation with this site and purchases. If you choose to use social media platforms such as Facebook, Twitter, Pinterest, and Instagram, you will be allowing interaction with these platforms or other external platforms directly from this site, and in the process, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program’s privacy policies.

DATA SECURITY
We will implement reasonable and appropriate security procedures consistent with prevailing industry standards to protect data from unauthorized access by physical and electronic intrusion. Unfortunately, no data transmission over the Internet or method of data storage can be guaranteed 100% secure. Therefore, while we strive to protect your Personal Information by following generally accepted industry standards, we cannot ensure or warrant the absolute security of any information you transmit to us or archive at this site.

When you transmit Personal Information through our registration process or if you purchase products or services, we encrypt that information in transit using secure SHA2 certificate – Transport Layer Security (TLS).  After the secure transfer of your Personal Information, the information is maintained and stored with 256-bit encryption.

ONWARD TRANSFER OUTSIDE YOUR COUNTRY OF RESIDENCE
Any Personal Information which we may collect on this site will be stored and processed in our servers located only in the United States. By using this site, if you reside outside the United States, you consent to the transfer of Personal Information outside your country of residence to the United States.

UPDATING PERSONAL INFORMATION
Upon request, we will permit you to request or make changes or updates to your Personal Information for legitimate purposes. We request identification prior to approving such requests. We reserve the right to decline any requests that are unreasonably repetitive or systematic, require unreasonable time or effort of our technical or administrative personnel, or undermine the privacy rights of others. We reserve the right to permit you to access your Personal Information in any account you establish with this site for purposes of making your own changes or updates, and in such case, instructions for making such changes or updates will be provided where necessary.

EMAIL MESSAGES; OPT-OUT
If you supply us with your e-mail address you may receive periodic messages from us with information specific to the site and required for the normal functioning of the site as well as for new products or services or upcoming events or offers from us. If you prefer not to receive these periodic email messages, you may opt-out by following the instructions in the email.

LINKS TO OTHER SITES
This site may contain links to other websites with whom we have a business relationship. These links may include online advertisements that we deem to be appropriate. If you do click on any of the links to their websites or accept any of their promotional offers, your click-through information and any information that you provide in the process of registration or purchase will be transferred to these sites. We have no responsibility or liability for the policies and practices of these sites. You should be careful to review any privacy policies posted on any of these sites before providing information to them.

YOUR CONTROL AND CHOICES

You can request access to your personal information, subject to the laws of the country in which the request is made. In addition, we will take the necessary steps to permit individuals to access and correct information that is demonstrated to be inaccurate or incomplete. To request access to your personal information, make changes to your personal information, or opt-out personal information sharing methods, please email our Data Protection Officer at privacy@firstwatch.net

RIGHT TO ERASURE
You can request that we erase the personal information we hold on you by sending an email to  privacy@firstwatch.net  Once we receive your request, we will either make reasonable effort to erase your information or tell you why it cannot be deleted. There may be legal reasons why we need to keep your personal information.

COMPLAINTS
We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Privacy Policy within forty-five (45) days.

CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be amended from time to time. A notice will be posted on our web page for sixty (60) days whenever this Privacy Policy is changed in a material way.

CONTACT US
If you have any questions regarding this Privacy Policy, please contact the owner and operator of this website business at:
FirstWatch Solutions, Inc.
760.943.9123
privacy@firstwatch.net