Improvement Science: System of Profound Knowledge During this session we will talk about the four lenses of improvement science, based on Deming’s System of Profound Knowledge. While the name of the system is intimidating, it’s actually really helpful and easy to apply.
Montgomery County, Maryland Fire & Rescue Service’s Russell Patterson shares how process ownership is streamlining their ACS, STEMI management in this EMS1 article by By Tim Burns and Mike Taigman.
JEMS article by Lane Kilpatrick, quality improvement manager for Community Ambulance in Georgia. FirstWatch automates the QA process and helps to provide immediate feedback to crews and focus on the things that matter to patients.
The Richmond Ambulance Authority is featured in the July issue of JEMS magazine for their innovative approach to quality, continually measuring, analyzing and improving outcomes and processes across the entire organization. Richmond Ambulance Authority uses FirstPass® technology to enhance and automate its Total Quality Management system. FirstPass automatically puts each patient care record through a series of tests, comparing documentation and patient care to agency protocols—allowing them to provide near real-time feedback to crews. Read the Article.
