Our friends Dave Williams Ph.D., and Brandon Bennett just published a wonderful article that everyone who uses data to make decisions should read.
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ICMA article delves into making real improvements within the opioid crisis, featuring our customer and friend Jon Kelley, Director of Operations, Communication, and IT for Trinity EMS, and FirstWatch Clinical Solutions Specialist, Sylvia Verdugo. Written by Audrey Fraizer, Managing Editor, Journal of Emergency Dispatch, International Academies of Emergency Dispatch.
EMS1 article: It’s been more than four decades since economist Jack Stout introduced the concept of system status management (SSM) to EMS. The idea that systems should use data to match supply to demand in an effort to meet response time goals transformed how some communities deployed EMS units.
The Wilco EMS PodSquad presents: In The Beginning There Was Mike, Then There Was EMS: The Mike Taigman Interview
Mentorship comes full circle for EMS leader Mike Taigman, with collaborations in quality improvement and advancing EMS in this EMS1 article.
EMS1 article by David Murphy and Mike Taigman. Riggs/SEMSA Ambulance, in Merced County, California, accomplished faster response times, penalty savings, and improved morale across EMTs, paramedics, and EMS leadership by making changes in policies, training, and practices.
JEMS article by Lane Kilpatrick, quality improvement manager for Community Ambulance in Georgia. FirstWatch automates the QA process and helps to provide immediate feedback to crews and focus on the things that matter to patients.