Academy Analytics™ powered by FirstWatch® is the result of a collaboration between FirstWatch and the International Academies of Emergency Dispatch (IAED – www.emergencydispatch.org) to provide near-real-time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.
FirstWatch has been partners with the IAED and Priority Dispatch since 2002, and we have monitored more than 15 million ProQA calls in real time for our customers since then. Now, agencies using ProQA can benefit from near-real-time analytics quickly and easily by adding Academy Analytics to their ProQA system. To learn more about Academy Analytics, please view our video tour below and sign up for email updates. Then contact your Priority Dispatch Account Manager to learn about your next steps. You can view the Academy Analytics product page here.
Upcoming Sessions at NAVIGATOR 2019
Pre-conference Workshop: Making Things Better: Improvement Science in Dispatch
Tuesday, April 23rd | 1:30 – 5:30pm
Conference session: Deep Dive: Academy Analytics
Wednesday, April 24th | 2:30 – 3:15pm