Marketing Coordinator
“The people I have met and gotten to know at FirstWatch, our customers and colleagues, are true inspirations. Their desire is to make lives and situations better. To get to learn from them every day is a gift I treasure.”

Project Coordinator
“Helping the helpers” motivates Melissa in her work as a FirstWatch project coordinator, a client service specialist who’s always ready with a smile. She grew up in Chicago and loves spending time with her husband, two daughters, and two dogs.

Regional Sales Manager
Dave connects with clients to bring them innovative solutions that meet their needs.

Technical Product Owner
If a public safety organization requests a specific report — say, they want to know where cardiac arrests are occurring, whether an AED was used and how patients fared in a quest to improve survival rates — Janet Baker will likely get called to develop it.

Solutions Specialist – Reports Lead
“I feel at home in this industry, and it feels incredible to be a part of making it stronger through the work I’m involved with.”

Vice President & Partner
Marc believes his mission is asking the right questions and listening to customers talk about what they need to do to improve situational awareness, operational efficiency and effectiveness.

Project Coordinator
Yvett keeps everything on track so customers can better serve their communities—a win-win as she loves making a difference.

Clinical Solutions Specialist
“I really enjoy connecting with customers and helping them work through their problems to realize the full potential of our product.”

Software Engineer I
Isaac Briones is the go-to guy for building triggers and addressing customer requests.

Product Solutions Owner
Daniel specializes in Report development for our customers.

Manager of I.T.
He’s tasked with making sure the computing systems, including the hardware and software that our customers and internal staff rely on to run FirstWatch, is properly maintained and updated.

Senior Product Manager
Chris works daily with our customers and prospective clients in the Midwest.

Solutions Specialist – Reports
An avid traveler who speaks multiple languages, Michaela brings experience, curiosity and problem-solving skills to her role as Solutions Specialist – Reports.

VP – Special Engineering Projects
Ed manages FirstWatch’s team of software engineers who create and maintain the infrastructure that enables FirstWatch’s system to operate reliably and at optimal speed.

Senior Software Engineer
Zian Choy is called upon to do anything from system updates to customer requests.

Software Development Manager
Francis is one of the FirstWatch software engineers who ensure the website is running as it should, with constant updates and improvements to make it even more user-friendly.

Software Engineer
Paul brings a wealth of experience to his role as software engineer. While new to public safety, he recognizes FirstWatch’s valuable contributions to the field. “I love coding and developing software, and FirstWatch is doing meaningful work for people.”

Executive Coordinator
By coordinating and organizing the daily activities for Todd Stout, CEO and Founder, she allows him to focus on what matters, customers and his FirstWatch team.

Engagement Strategist
“It brings me joy when I can find a solution to our clients’ needs. Just watching their faces light up when they hear what we can offer is a great reminder of why I love working here.”

Senior Software Engineer
Paul Crosby is called upon to do anything from build triggers, work on data source installations, or enhance product features.

Senior Data Analyst-IDV
Darlene Davis is responsible for overseeing project tasks, creating user accounts, documenting client communication and troubleshooting client inquires.

Regional Manager
“It is the long-term relationships that I develop with customers that motivates me to help identify and meet each customer’s personal needs.”

Data Analyst
Ryan draws on long-standing professional and volunteer experience in law enforcement and 911 to serve customers. His dedication and caring nature shines through whether working with customers, partners or team members.

Pam works with us to provide information and summarize alerts, advisories, guidelines, and articles regarding flu and other infectious disease happenings across the United States, Canada and other countries.

Data Analyst
Ben’s long experience in hospitality service and public safety contribute to his success as a FirstWatch Customer Care Consultant. A natural people person, he strives to find the right solution for every client.

Director of Sales
Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service.

Integration Specialist
Sharmila is a project management master, combining her skills in data analysis and customer service to ensure everything runs smoothly for customers.

Director of Product Development
For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drives her success.

Director of Project Management
Katelyn finds the challenges and learning opportunities very rewarding. She “learns something new every day.”

Software Engineer Front-End
Inspired to enhance the customer’s experience, Eduardo enjoys tackling problems with new solutions and creating efficient products.

Data Analyst
A former first responder, customer care consultant Edgar Guillen knows customers’ perspectives on complex data. He strives to simplify that. “We make it easier for them to worry about public safety, and we deal with the numbers.”

Manager – ResilientFirst
“Driven resilience training is an imperfect process, good one day not so good the next; it’s not linear. Which means it works some days and not others and that’s how it’s supposed to be; however, change occurs when commitment and discipline meet small daily actions over time.”

Solutions Specialists, Reports
Jordan brings over a decade of public safety experience to FirstWatch in his role as Solutions Specialist. A relationship-builder, he creates meaningful experiences for customers by delivering customized report solutions designed for their unique needs.

Operations Specialist – OCU
Wayne Johnson focuses on understanding customer needs and helping to solve their challenges with products related to the online compliance utility.

Clinical Solutions Specialist
A true people person with deep experience in public safety, Mallie brings a wide range of skills to her role in helping FirstWatch customers review their clinical data for EMS systems.

Software Engineer 1
Daniel brings an energetic, creative attitude, a deep knowledge of software and a commitment to helping others to FirstWatch and his team as a software engineer.

Technical Product Manager
Scott is a “Jack of All Trades” here at FirstWatch where he loves to help in any way he can to ensure our number one focus always remains our customers.

Director of Engineering
Kevin believes technology is the perfect tool to help people solve complex problems and he loves to take ideas from concept to fruition.

Business Intelligence Solution Provider
With a special focus on clinical work, Ryan aims to give our customers the ability to focus on what is important in their particular service so that they can spend less time trying to determine where they can improve.

Manager, HR/Office
“I like that my position requires a lot of different skills and the challenge of handling a variety of tasks, but most of all, I like taking care of people.”

Senior Data Scientist
As a senior data scientist at FirstWatch, Bocar is an expert problem solver and data analysist. Taking the term “math whiz” to another level, his proven track record of developing world-class data science outcomes helps us provide public safety with meaningful information.

Product Designer
Brian is a detail-oriented product designer specializing in data-driven design. He thrives in a collaborative environment, and works to ensure that every step of the process is meticulously crafted to meet user needs.

Regional Sales Manager
“I help our customers use the data they are already collecting for enhanced situational awareness, improved operational effectiveness, and better outcomes.  My goal is to help the helpers solve problems!!”

Business Analyst
As a former EMT and 911 dispatcher with dual degrees in business management and leadership, Valerie is tailor-made for her role as Business Analyst at FirstWatch.

System Administrator
Ron brings more than two decades of technology experience to his role as System Administrator. A wide range of roles in IT and a lifelong interest in the ever-changing nature of tech ensure he’s always bringing new ideas to his work in supporting employees, day in and day out.

Director of Integrations
John’s focus is on client data source integrations, and he loves learning and working with the various data technologies used in public safety.

Vice President, Chief Operating Officer, & Chief Financial Officer
Financial reporting and analysis, billing and collecting, budgeting and forecasting, strategic planning and HIPAA compliance are just a few of Randy’s responsibilities at FirstWatch.

Data Analyst
Crystal’s goal is to support customers and exceed their expectations in care by listening, guiding, and problem solving.

Founder & President 
“The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”

Solutions Specialist – OCU Lead
Yvonne’s priority is being there for customers, day or night, to make sure they’re getting the most out of FirstWatch.

Improvement Guide
Mike’s broad experience is put to good use by helping customers understand how to use technology, data and performance measures to make things better for patients, communities, providers, and organizations.

Clinical Solutions Specialist
An indefatigable member of the Clinical Solutions team, Armando brings deep experience and a passion for quality healthcare to his work and to FirstWatch clients.

Medical Director
Silvia is excited to work with people in this role, “One of my customers once said, ‘I sent you a wish list, I can’t believe you made it a to-do list.’ It was a wonderful thing.”

Director, Data Analytics and Support
Whether it’s handling installations and orientations or consulting with customers on specific questions or requests, Jim is dedicated to making sure customers get the support they need.

Power BI Strategist
Experience in information systems combined with a commitment to helping our customers understand their data are Kevin’s superpowers at FirstWatch. A music lover and DJ in his off-hours, he’s a true team player to his colleagues.

Data Analyst Coordinator
With a passion for serving others, efficient project management and a fascination with data and technology, Janet brings endless enthusiasm to her role as Data Analyst Coordinator.

Senior Technical Analyst
Jake helps clients better understand their data by transforming it into digestible and actionable information.

Software Engineer
An experienced software engineer who worked in higher education and the insurance industry before coming to public safety, Brandon leverages his skills to make installations easier for FirstWatch customers.

Senior Software Engineer
The more complex the programming challenge, the more Stephen likes to delve into it.

Clinical Solutions Specialist
Bernie was one of the initial team members to form our Clinical team. After 10 years working on all things clinical, Bernie has retired from FirstWatch. If you know Bernie, you will not seem surprised to learn that he will continue to run shifts as a Paramedic with his local EMS and Fire Department.

Account Executive
John Rodenhausen is a motivated “people person” who provided us with exceptional inside support for the entire sales team.

Nancy was our first employee, back in 2003. She wore many hats over the years, from Office Manager to Conference Coordinator.

Jay, as our Project Manager, made sure the entire process of installing FirstWatch — from planning to legal to deployment — ran smoothly. Jay retired in 2018 after working with FirstWatch for 13 years.