Our team is committed to customer service

FirstWatch team members have more than 300 combined years of experience in public safety and software technology. Their role — from the engineers to customer support representatives — is to provide solutions, drawing upon their technology expertise and real-world experience in public safety to address your agency’s unique situations. Clients have called FirstWatch their “lifeline,” with team members who understand their needs and won’t rest until a solution is found.


Responsive, Dependable

Our dedicated FirstWatch team is a critical component to our success! We’re all about doing the right thing, for the right reason for our customers, their patients, the citizens they serve – and each other.

Trust Level and Confidence Rating in our Staff
99%
Believe We Provide a Higher Level of Service Compared to Other Vendors
93%
Overall Satisfaction Rating of FirstWatch as a Solution & as a Vendor
96%
Overall Satisfaction with the Responsiveness of Our Staff
98%

* According to a 3rd party survey administered to all FirstWatch customers.


Meet the FirstWatch Team

  • Todd Stout Administration, Senior Leadership

    Founder & President 
    “The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”

  • Marc Baker Sales & Marketing, Senior Leadership

    VP - Business Development
    Marc believes his mission is asking the right questions and listening to customers talk about what they need to do to improve situational awareness, operational efficiency and effectiveness.

  • Edward Chiu Engineering, Senior Leadership

    VP - Special Engineering Projects
    Ed manages FirstWatch’s team of software engineers who create and maintain the infrastructure that enables FirstWatch’s system to operate reliably and at optimal speed.

  • John Selters Customer Support, Senior Leadership

    Director of Operations
    From new customer deployments, to ongoing customer support, to overseeing internal technology infrastructure and personnel, John Selters oversees all aspects of FirstWatch’s operations.


FirstWatch Gives Back

FirstWatch gives back…it’s just part of our culture.

Many of our FirstWatch team members come from public safety backgrounds–former paramedics and EMTs, EMS directors and communication center managers. We even have a former Chief of Police! So it comes as no surprise that these folks — who dedicated themselves to helping people in their prior public safety careers — bring these traits with them to FirstWatch.

From humble beginnings helping others (and our customers), giving back has been an important part of our team members’ lives for years. Our talented and dedicated team has spent countless hours donating time, money, leadership and energy to a variety of programs, including EMS and public safety industry groups, youth sports, community organizations, church groups, and major national non-profit organizations like the Susan G. Komen Foundation, the National Kidney Foundation and the American Cancer Society.

The FirstWatch Gives Back (FWGB) program formally began in 2011 and was based on a timely, simple suggestion to scale back our annual holiday party and donate the money we would have spent on this activity to benefit others.

We invite you to learn about Make-A-Wish Foundation of San Diego, San Diego Project Heartbeat and Duane Morris, our donation-matching partner.