Careers

This position provides administrative and clerical support for the Project Management department by organizing our ongoing projects. This task involves assisting project teams with the initiation and planning phases of our standard project deployments, monitoring project plans and ensuring that project deadlines are met in a timely manner. This individual should be motivated and articulate, with the ability to learn quickly and demonstrate proficiency with various software tools. To be a successful Project Coordinator, you will need to be able to work against tight deadlines, coordinate special projects and deal with a diverse group of important external and internal contacts at all levels of the organization. Independent judgement is required to plan, prioritize and organize a diversified workload.

At FirstWatch, we partner with public safety and healthcare professionals to turn raw data into useful and actionable information, improving operational effectiveness and driving better outcomes.  When customers use FirstWatch, they view easy-to-read, customizable web pages, dashboards, charts, graphs, and maps designed to make it easy for them to interpret the data being collected by their 911 and public safety system. FirstWatch is a growing, family-oriented company based in Carlsbad, California; temporarily working remotely, while constructing a hybrid workplace. Started in 1999, our people, company culture, and wonderful customers are the keys to our success. We’re all about doing the right thing for our customers, their patients, the citizens they serve—and each other.

If you’re interested in collaborating with a creative, smart, caring, kind team; then send us your resume.

DUTIES and RESPONSIBILITIES

• Performs administrative and clerical tasks
• Assists with initial client discussions relating to client onboarding, data source integrations or product implementation
• Facilitates internal and external follow up calls and meetings
• Host department meetings on a regular basis to discuss active and upcoming iteration work
• Document notes during meetings both internally and with clients
• Performs documentation of client profile information within our existing client database system and all associated client contacts for support matrix
• Documents correspondence with clients and related activities in the existing client database system
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Maintains and monitors project plans and schedules
• Ensures project deadlines are met
• Assists with overseeing and management of tasks related to project completion
• Assists with management of support renewals and follow up with clients relating to maintenance payments
• Assists internal departments with account reconciliations
• Perform other duties as assigned.

 REQUIREMENTS

• Team player and great collaborator, also self-motivated and able to work independently
• Be a key contributor, brings passion and positive energy to the office each day
• Ability to function well in a fast-paced, dynamic environment with competing priorities
• Must be creative and be able to think outside of the box
• Excellent analytical and problem-solving skills.
• Ability to gather requirements and work well with teammates to implement successful solutions
• Good time management skills to plan and prioritize workload and demands
• Build strong relationships with clients internally and externally, retain their confidence and respect
• Client focused and an active listener who consistently delivers on commitments within deadlines
• Effective written and verbal communication skills with careful attention to detail
• Strong interpersonal skills and strong sense of personal accountability
• Ability to work within a data driven organization, particularly with respect to the ability to solve complex problems and issues in a pragmatic way
• Ability to function effectively in a fast paced and changing environment with multiple priorities and objectives
• Strong troubleshooting skills
• Assist others on creating/optimizing tasks to completion

ATTRIBUTES

Trustworthy, astute, respectful, team player, flexible, self-driven, resourceful, strong multi-tasked, quick learner, work independently & within a group, work under pressure/intense environment, results oriented.

PREFERRED SKILLS

Microsoft Office Products, Windows Operations Systems, Outlook, WebEx, Monday.com, NetSuite, Office equipment

EDUCATION

Bachelor’s degree or minimum of 2-year equivalent working experience with an emphasis in Project Management or related field.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May require travel dependent on company needs which may include overnight travel
• The employee may occasionally lift and/or move up to 30 lbs.
• Position may require flexible scheduling, off-shifts, weekend, holiday, on-call and/or overtime hours of work in accordance with department policy or procedures.
• The noise level in the work environment is usually moderate to active.

EEO STATEMENT

FirstWatch is committed to diversity, equity, inclusion & equal employment opportunities for all employees and applicants. All employment is decided on the basis of qualifications, personal merit, experience, ability, job performance and business need.

FirstWatch prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), family or parental status, sexual orientation, gender identity and/or expression, national, social or ethnic origin, disability status, genetics, protected veteran status, marital, civil union or domestic partnership status or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ACKNOWLEDGEMENT

This job description is not a comprehensive listing. The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills and is subject to change at any time and will include other tasks and duties as assigned.