FirstWatch Team

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Meet Our Team

Maxwell AbercrombieProduct/Operations Associate
Maxwell provides assistance in many departments – wherever he is needed.
Dave AmayaRegional Sales Manager
Dave connects with clients to bring them innovative solutions that meet their needs.
Janet BakerSenior Customer Care Consultant
If a public safety organization requests a specific report — say, they want to know where cardiac arrests are occurring, whether an AED was used and how patients fared in a quest to improve survival rates — Janet Baker will likely get called to develop it.
Jon BakerSolutions Specialist – Reports Lead
“I feel at home in this industry, and it feels incredible to be a part of making it stronger through the work I’m involved with.”
Marc BakerVice President & Partner
Marc believes his mission is asking the right questions and listening to customers talk about what they need to do to improve situational awareness, operational efficiency and effectiveness.
Todd BlevinsClinical Solutions Specialist
“I really enjoy connecting with customers and helping them work through their problems to realize the full potential of our product.”
Isaac BrionesSoftware Engineer I
Isaac Briones is the go-to guy for building triggers and addressing customer requests.
Daniel BrownSolutions Specialist – Reports
Daniel specializes in Report development for our customers.
Michael BurwellManager of I.T.
He’s tasked with making sure the computing systems, including the hardware and software that our customers and internal staff rely on to run FirstWatch, is properly maintained and updated.
Sara Cinquegrani CappielloExecutive Coordinator
By coordinating and organizing the daily activities for Todd Stout, CEO and Founder, she allows him to focus on what matters, customers and his FirstWatch team.
Chris CarlsonProduct Manager
Chris works daily with our customers and prospective clients in the Midwest.
Edward ChiuVP – Special Engineering Projects
Ed manages FirstWatch’s team of software engineers who create and maintain the infrastructure that enables FirstWatch’s system to operate reliably and at optimal speed.
Zian ChoySoftware Engineer II
Zian Choy is called upon to do anything from system updates to customer requests.
Francis ChueSoftware Development Manager
Francis is one of the FirstWatch software engineers who ensure the website is running as it should, with constant updates and improvements to make it even more user-friendly.
Israel CintoraSoftware Engineer II
Israel Cintora works closely with our support staff to turnout virtually any trigger our customers might ask for.
Jazmin CintoraFinancial Analyst
Jazmin is a mastermind in accounting with a passion for making a positive impact on her clients and colleagues.
Carlynn CramptonRegional Sales Manager
“It brings me joy when I can find a solution to our clients’ needs. Just watching their faces light up when they hear what we can offer is a great reminder of why I love working here.”
Paul CrosbySenior Software Engineer
Paul Crosby is called upon to do anything from build triggers, work on data source installations, or enhance product features.
Darlene DavisCustomer Care Consultant
Darlene Davis is responsible for overseeing project tasks, creating user accounts, documenting client communication and troubleshooting client inquires.
Phil DavisRegional Manager
“It is the long-term relationships that I develop with customers that motivates me to help identify and meet each customer’s personal needs.”
Sharmila A. GhaniOperations Coordinator
Sharmila is a project management master, combining her skills in data analysis and customer service to ensure everything runs smoothly for customers.
Pam FarberPam works with us to provide information and summarize alerts, advisories, guidelines, and articles regarding flu and other infectious disease happenings across the United States, Canada and other countries.
Terry FitchSales Manager
Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service.
Celene FraticelliOperations Coordinator
Inspired by helping others, Celene radiates a positive energy to the FirstWatch team and our clients. Fond of horoscope reading, she currently resides in Temecula, but originally hails from Hawaii where she attended college.
Alex GarciaSoftware Engineer – User Interface
Alex Garcia  is responsible for keeping the look and feel, presentation and interactivity of our FirstWatch products up-to-date.
Debbie GilliganDirector of Product Development
For Debbie, it is the collaborative relationships with her customers and her grasp of the marketplace and user needs that drives her success.
Katelyn GilliganProject Manager
Katelyn finds the challenges and learning opportunities very rewarding. She “learns something new every day.”
David HallSr. Accountant
David is a math whiz with a love for planning and office snacks. “I love working with a team of people who also value helping our customers achieve their goals, both in performance and budgeting.”
Bernie HorakClinical Solutions Specialist
“I see myself as a bridge between our customers and our engineering staff to mine for the data that is in their systems and collect and develop it into a useful format.”
Wayne JohnsonSolutions Specialist – OCU
Wayne Johnson focuses on understanding customer needs and helping to solve their challenges with products related to the online compliance utility.
Scott KraetschTechnical Product Owner
Scott is a “Jack of All Trades” here at FirstWatch where he loves to help in any way he can to ensure our number one focus always remains our customers.
Kevin LeeDirector of Engineering
When it comes to digging in and solving technical issues or developing new software that expands what FirstWatch can offer customers, Kevin Lee is the right one for the job.
Ryan MaloneyManager, Solutions Specialist – Clinical
With a special focus on clinical work, Ryan aims to give our customers the ability to focus on what is important in their particular service so that they can spend less time trying to determine where they can improve.
Mercedes MancusoManager, HR/Office
“I like that my position requires a lot of different skills and the challenge of handling a variety of tasks, but most of all, I like taking care of people.”
John RodenhausenAccount Executive
John Rodenhausen is a motivated “people person” who provides exceptional inside support for the entire sales team.
John SeltersDirector of Integrations
John Selters oversees data source integrations for clients.
Randy SkomsvoldVice President & Chief Financial Officer
Financial reporting and analysis, billing and collecting, budgeting and forecasting, strategic planning and HIPAA compliance are just a few of Randy’s responsibilities at FirstWatch.
Crystal SpauldingCustomer Care Consultant
Crystal’s goal is to support customers and exceed their expectations in care by listening, guiding, and problem solving.
Todd StoutFounder & President 
“The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”
Yvonne StringerSolutions Specialist – OCU Lead
Yvonne’s priority is being there for customers, day or night, to make sure they’re getting the most out of FirstWatch.
Mike TaigmanImprovement Guide
Mike’s broad experience is put to good use by helping customers understand how to use technology, data and performance measures to make things better for patients, communities, providers, and organizations.
Silvia VerdugoSolutions Specialist – Clinical
Silvia is excited to work with people in this role, “One of my customers once said, ‘I sent you a wish list, I can’t believe you made it a to-do list.’ It was a wonderful thing.”
Jim VeskernaDirector of Customer Care
Whether it’s handling installations and orientations or consulting with customers on specific questions or requests, Jim is dedicated to making sure customers get the support they need.
Jake WeaverSolutions Specialist – Reports
Jake is responsible for overseeing and maintaining customer deliverables from the time a contract is signed until the account is fully implemented and turned over to the Customer Care team.
Stephen WongSenior Software Engineer
The more complex the programming challenge, the more Stephen likes to delve into it.

Meet Our Recent Retirees

Nancy RodenhausenNancy was our first employee, back in 2003. She wore many hats over the years, from Office Manager to Conference Coordinator. While Nancy retired in 2017, we’re lucky enough to have her back in the office, part-time, assisting with several projects.
Jay BechelliJay, as our Project Manager, made sure the entire process of installing FirstWatch — from planning to legal to deployment — ran smoothly. Jay retired in 2018 after working with FirstWatch for 13 years.