Operational Support Technician If a public safety organization requests a specific report — say, they want to know where cardiac arrests are occurring, whether an AED was used and how patients fared in a quest to improve survival rates — Janet Baker will likely get called to develop it.
VP - Business Development Marc believes his mission is asking the right questions and listening to customers talk about what they need to do to improve situational awareness, operational efficiency and effectiveness.
Operations Associate He’s tasked with making sure the computing systems, including the hardware and software that our customers and internal staff rely on to run FirstWatch, is properly maintained and updated.
VP - Special Engineering Projects Ed manages FirstWatch’s team of software engineers who create and maintain the infrastructure that enables FirstWatch’s system to operate reliably and at optimal speed.
Software Development Manager Francis is one of the FirstWatch software engineers who ensure the website is running as it should, with constant updates and improvements to make it even more user-friendly.
Pam works with us to provide information and summarize alerts, advisories, guidelines, and articles regarding flu and other infectious disease happenings across the United States, Canada and other countries.
Regional Manager Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service.
Medical Director / Homeland Security Advisor Dr. Garza, MD, MPH serves as an important liaison to the public health and safety communities, using his unique perspective to understand challenges and develop innovative solutions.
Clinical Solutions Specialist With a special focus on clinical work, Ryan aims to give our customers the ability to focus on what is important in their particular service so that they can spend less time trying to determine where they can improve.
Director of Operations From new customer deployments, to ongoing customer support, to overseeing internal technology infrastructure and personnel, John Selters oversees all aspects of FirstWatch’s operations.
Chief Financial Officer Financial reporting and analysis, billing and collecting, budgeting and forecasting, strategic planning and HIPPA compliance are just a few of Randy’s responsibilities at FirstWatch.
Marketing Manager As the youngest member of our FirstWatch Sales & Marketing team, Jessica has been brought on board to ensure that all collateral and other communications put forth reflect the FirstWatch brand accurately and effectively.
Founder & President “The professionals who work in EMS and public safety are trying to do the right thing, every day. Our job is to help them succeed. We make sure decision-makers have the information they need anywhere and anytime, in an easily understandable way.”
Improvement Guide Mike’s broad experience is put to good use by helping customers understand how to use technology, data and performance measures to make things better for patients, communities, providers, and organizations.
Manager - Customer Care Whether it’s handling installations and orientations or consulting with customers on specific questions or requests, Jim is dedicated to making sure customers get the support they need.