Senior Customer Care Consultant
If a public safety organization requests a specific report — say, they want to know where cardiac arrests are occurring, whether an AED was used and how patients fared in a quest to improve survival rates — Janet Baker will likely get called to develop it. Highly detail-oriented, Janet’s precision and attention to the finer points of data analysis help her create triggers and reports that have as much specificity as the client needs. In addition to assisting with the initial deployment for new customers, Janet also provides ongoing technical support.
Janet, who has her BS in Business Information Systems, has held positions in database administration and report development for a home health agency and a technical help call center for a satellite TV company. Along the way, she received her master’s degree in elementary education and was planning on becoming a teacher. Then she got a job as an information technology manager for an ambulance company and was inspired by working in an industry where the main mission is helping others, often in their time of greatest need.
Janet joined FirstWatch in 2006 and says her colleagues have become her “second family.” When she’s not with them, she spends time with her daughter, Melissa, that has just finished her CNA and received her Med Tech Certificate.
“Janet’s client driven focus brings a great sense of caring and devotion to everything that she does. She is meticulous in her report design and customer work and always works to provide the best possible solution to meeting our client’s demands. Janet is also like the team’s momma bear… she’s always looking out for everybody to making sure that people ok, both internally and externally.”
– John Selters, Director of Operations