Director of Operations
From new customer deployments, to ongoing customer support, to overseeing internal technology infrastructure and personnel, John Selters oversees all aspects of FirstWatch’s operations.
To John, who joined FirstWatch in 2007, data is more than a bunch of numbers. “Data tells a story,” he says, “and we help our customers by automating those stories and doing it in near real-time.” That enables EMS and public safety clients to quickly identify inefficiencies, or areas for improvement, and improves situational awareness when it matters.
John has wide-ranging experience spanning 24 years in various aspects of EMS, including in the field, dispatch, and public safety software industry. He began his career as an EMT in Orange County, Calif., and then became an emergency medical dispatcher. In the late 1990s, he moved into the technology side of public safety, working in numerous roles for a major public safety software firm including director of technical services, regional account manager, sales technical engineer, and manager of client account services, to name a few.
John is married and has two children, two dogs and a parakeet. He enjoys living in San Diego, camping, hiking, biking and running and is actively involved in Boy Scouts with his son.