Terry Fitch came to the FirstWatch team in 2013 with over 37 years of experience in public safety. As a leader of the Sales Team and one of four Regional Managers and , Terry works with prospective clients using consultative skills that help in making recommendations to meet the scope of projects while working with existing customers to ascertain needs and provide excellent customer service. He aims to develop a good rapport and trust with all of our customers by exploiting the industry experience and knowledge he has acquired throughout the years working in the industry and with clients and team members.
Terry originally went to school to learn electronics in hopes of becoming an industrial two-way radio technician in an effort to follow his father’s trade in the family business. After becoming a volunteer firefighter and EMT in the late 1970’s, it was inevitable that Public Safety was going to be a renewed direction of career. Since that time, Terry has developed a comprehensive background of experience ranging from working in the field as an EMT to operations of dispatch systems that includes strategic deployment of resources, and the measurement of system status using statistical analytics. For the last two decades his experience in the industry have been in direct sales.
Terry has an Associate of Arts degree in Business and has been previously trained in selling methods like that of Miller Heiman and Dale Carnegie along with CAD technical support and Systems Status Management.
Terry has been married to his best friend Cindy since 1991, and together they share their life with three daughters, three grandsons and two granddaughters. Now that all of their children are grown and have kids of their own, Terry and Cindy focus on the great things in life such as being part of People Helping People.
“Energy & Enthusiasm into every conversation – that’s Terry! His unique combination of experience; as former Medic and 20+ years of expertise in the public safety software space, is truly a winning combination for our FirstWatch customers!”
– Marc Baker, Vice President, Business Development