With Academy Analytics you can:
- Monitor your center’s ProQA performance in near real-time across all disciplines.
- Instantly identify outlier cases for review.
- Drill down to see metrics specific to individual protocols, determinant levels, and individual emergency dispatchers.
- Provide teammates with a dashboard that shows how they are doing on the things that matter.
- Know when there is an increase in aborted or overridden calls.
- Balance the workload to help manage employee stress.
- Coach your team to optimal performance.
- Identify data-driven, targeted areas for continuing dispatch education.
- See data specific to Cardiac/Respiratory Arrests, like time to hands-on chest and percentage of times hands-on chest was performed.
Academy Analytics by FirstWatch is the result of a collaboration between FirstWatch and the International Academies of Emergency Dispatch (IAED – www.emergencydispatch.org) to provide near real-time web-based dashboards and analytics for ProQA users, while also enabling ground-breaking research by the IAED.
FirstWatch has partnered with the IAED and Priority Dispatch since 2002, monitoring 63 million+ ProQA records (more than 41 million via Academy Analytics). Now, agencies using ProQA can benefit from near real-time analytics quickly and easily by adding Academy Analytics to their ProQA system. To learn more about Academy Analytics, please attend one of our monthly Academy Analytics Overviews offered the 3rd Friday of each month at 8:00 am PT. Click HERE to register. Then contact your Priority Dispatch Account Manager to learn about your next steps. You can view the Academy Analytics product page (on Priority Dispatch) here.
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Academy Analytics 5 Minute Overview
Learn the basics of Academy Analytics with Scott Kraetsch, Technical Product Manager.
Academy Analytics Webinar
Take a deep dive into Academy Analytics in this webinar that shows you how into we can help you monitor your center’s ProQA performance.
Scott Kraetsch demonstrates the benefits of Academy Analytics in this 20 minute video excerpt from our May 26, 2021 webinar.
For complete webinar, view on ProdigyEMS.
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