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EMS Agencies

Across North America use FirstWatch to turn their raw data into useful, actionable information to improve operations, performance, clinical measures, and provide early warning for crucial events. FirstWatch uses automated EMS-centric reporting and real-time, web-based data visualization tools. User-defined data filters called “triggers” help monitor your team’s performance against defined operational objectives. Real-time data is displayed in dashboards and can be accessed on any mobile device connected to the internet

Key features for EMS include:

  • A Variety of Data Sources

    Any information that is captured in a database (e.g., CAD, ProQA, ePCR, RMS) can be monitored by FirstWatch. The process is automated so there is no need for new training or any changes in how staff currently works.

  • Improved operational performance

    FirstWatch monitors key performance indicators (KPIs) in real time, such as response times, scene times and hospital drop-offs.

  • Improved clinical performance

    FirstWatch provides automated, real-time feedback on adherence to patient care protocols, enabling more effective quality improvement programs.

  • Dashboards make data easy to visualize

    KPIs are presented on dashboards so users can quickly and easily see the status of any dataset they wish to–and on any device that connects to the Internet.

  • Early warning utility

    At the same time it’s monitoring KPIs, FirstWatch can be set to alert for early signs of a chemical, biologic, radioactive or nuclear attack, or for naturally occurring epidemics or pandemics.

  • Sentinel event/situational awareness alerts

    FirstWatch can be used to reduce workload and increase awareness by automating key notifications for sentinel or situational awareness events, for example: reports of a suspicious package found at or near a high threat facility, STEMI, stroke, cardiac arrest, hazmat or MCI events to name a few.

  • Customized alerting

    When a FirstWatch trigger goes off, the user determines to whom and how an alert will automatically be sent–for example, pager, email, fax, text message, etc.

  • Pre-set or customized triggers

    Users can use pre-set triggers to provide alerts for common types of incidents, and can also have customized triggers for their specific needs.

  • Secure processes meet HIPAA requirements

    FirstWatch systems and processes ensure security, meeting or exceeding all HIPAA requirements on privacy.