Transforming Raw Data into Meaningful Information

FirstWatch turns raw data into meaningful information, helping agencies improve situational awareness, operational performance and clinical patient outcomes. Our system does this by securely capturing, translating and transmitting information about their 911 callers, patients and systems via FirstWatch triggers all in real time.

What is a FirstWatch Trigger? 

A FirstWatch “trigger” is a representation of data based on a set of user-defined data filter criteria using one or more FirstWatch analytical methods. Triggers draw data from one or more data sources, like CAD, ProQA, RMS and ePCR. Typically, data is consumed as events; each event is uniquely identified and has a date time stamp. Each event can also be supplemented with additional information, such as location and comments. » Learn more about Triggers

Who We Serve


Monitor dispatcher call processing times to provide 911 center supervisors and dispatchers with real-time feedback. Learn More


Improve operations, performance, clinical measures and provide early warning for crucial events.
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Early warnings and automated alerts for incidents such as bomb threats, hazardous material incidents, structural fires, multi-casualty incidents and more. Learn More

Law Enforcement

Automatically mine and map CAD, RMS and ProQA data for trends involving specified problem areas, or nature codes such as burglaries, robberies, SARs, gang activity, narcotics, sex crimes, etc. Learn More

Public Health

Warning of potential threats in progress including man-made events like an anthrax or chemical attack, or a naturally occurring event like MERS-CoV, flu epidemic or food poisoning. Learn More

Collect Data
Real-Time Analysis
Scan for Outliers
Get Alerts / Take Action

Our Benefits

Easy Implementation

FirstWatch requires no changes in your system

Cost Effective

FirstWatch is a force multiplier, effectively allowing fewer staff to do much more


Ability to monitor and alert on virtually any data set

Customer Service

Our team is dedicated to helping you


Receive real-time alerts on a variety of platforms


Correct a problem right now - not days, weeks, or months later


Our system and processes meet all HIPAA requirements


Join our regional, state, and national level databases

Mobile Apps

Near real-time data at your fingertips on your iOS and Android device.
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FirstWatch Modules Include...

FirstWatch is constantly evolving in terms of how our clients use it to monitor and display data. In response to clients’ requests, FirstWatch developed a variety of tools which allow more sophisticated integration of data, views and analysis. In addition to the core system, FirstWatch created add-on modules designed to provide specific, enhanced functionality for authorized users.

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